Serenade Of The Seas Casino Reviews

  
Seas

Royal Caribbean Serenade of the Seas Southern Caribbean Cruises: Read 695 Royal Caribbean Serenade of the Seas Southern Caribbean cruise reviews. Find great deals, tips and tricks on Cruise Critic.

Cabins
1075

Length (LOA)
293 m / 961 ft

  1. Entertainment Options Onboard The Serenade Of The Seas Tropical (Theatre) The 915 seat Tropical Theatre, located over decks 4,5 and 6, is home to the ships' dynamic productions complete with the glitz, glamour and special effects of Broadway and Las Vegas.
  2. The ship as far as I could see was in good shape and would sail on her again if they changed the casino staff. Read more Serenade of the Seas Reviews Read Cruise Critic's Serenade of the Seas Review.

CruiseMapper's Serenade Of The Seas cruise ship accidents, incidents and law news reports relate to a 2580-passenger vessel owned by Royal Caribbean. Our Serenade Of The Seas accidents page contains reports made by using official data from renown online news media sources, US Coast Guard and Wikipedia.

Here are also reported latest updates on cruise law news related to ashore and shipboard crimes still investigated by the police. Among those could be arrests, filed lawsuits against the shipowner / cruise line company, charges and fines, grievances, settled / withdrawn legal actions, lost cases, virus outbreaks, etc.

  • ship listing/tilting - 2004
  • propulsion/power loss - 2006, 2015
  • illness - 2009 (crew with swine flu virus)
  • Norovirus (passengers/crew) - 2 outbreaks in 2006 (total 169 / 12)
  • deaths - overboard (2012-crew, twice)
  • injuries/crimes - 2008 (crew), 2010 (drug bust in Puerto Rico /4 pax), 2012 (bus crash in St Thomas)
DateAccident
December 2019Cruise Illness / Norovirus Outbreaks

(CruiseMapper email from Jim D) On Dec 21, 2018, 12-night cruise on Serenade OTS had a significant norovirus outbreak. The ship went into to protocol with 2 days left in the sail. However, the ship failed to report anything to the passengers until the last night requesting a form to be filled out so they would know if you experienced any GI issues. We know it was Norovirus as my wife and I were both affected. We visited the ship's medical facility and filled out the CDC report as presented to us by the ship's medical staff. Given the late outbreak, we know of one other couple that developed symptoms 10 hours after the end of the cruise.

The incident occurred during the 12-day Southern Caribbean Holiday cruise (itinerary December 21 - January 2) roundtrip from homeport Fort Lauderdale (Port Everglades) with call ports Charlotte Amalie (St Thomas, USVI), Philipsburg (St Maarten), St Johns (Antigua), Oranjestad (Aruba), Willemstad (Curacao) and Kralendijk (Bonaire).

19 December 2017Crew / Passenger Deaths

On December 19, 2017, a total of 14 cruise ship tourists were killed in a bus crash accident near Mayan ruins (Yucatan Mexico). Of all the 27 passengers (from the Serenade ship, but also from Celebrity Equinox), 15 died (including the Mexican tour guide) and 18 were injured (3 seriously, 13 hospitalized).

The tour company (Costa Maya Mahahual) operated the excursion from port Costa Maya (approx 160 km / 100 km south of Playa del Carmen). The bus (Mercedes Benz) ran off the road and flipped over on the highway while en-route from Costa Maya to Chacchoben Ruins (approx 110 ml / 170 km south of Tulum).

The crash was due to negligence of the bus driver and exceeded speed limit. None of the passengers was using seat belts. During the accident, the Serenade ship was on 7-day Western Caribbean cruise (itinerary Dec 15-22) roundtrip from Fort Lauderdale to Key West FL, Roatan, Costa Maya and Cozumel.

24 January 2015Structural and Technical Issues

On January 24, 2015, while the ship was docked in Port NOLA New Orleans, just before embarkation a major power loss incident affected 417 cruise cabins (~800 passengers). The accident was caused by a broken water pipe, which resulted in partially flooding. Besides the affected staterooms, other parts of the ship also experienced electrical problems. Royal Caribbean refused to refund the affected passengers, offering only partial cruise credit.

On December 10, 2020, CruiseMapper received the following email from Allen Burkall.

'I read your information about a power failure onboard the Serenade of the Seas in January 2015. The information is incorrect if it was the cruise we were on. During our cruise, there was a power failure while at sea and we were towed to port of New Orleans. We were told the power failure was water shorted out electrical after coming through a hatch. There were rough seas and while waiting for an evening performance to begin in the main venue the power went out. We were actually told something about the helicopter deck.'

13 October 2012Crew / Passenger Deaths

On October 13, 2012, a male crew was pronounced missing and presumably overboard. The ship was on an Eastern Mediterranean cruise and en-route from Mykonos Island (Greece) to Salerno (Italy). The man (of Philippine origin) was working on the ship as a cabin steward. Reviewing CCTV camera records showed him at ~1 am walking through a door. A search and rescue operation was conducted by Italy Coast Guard assets (5 boats, 2 aircraft), but the body was never found.

19 September 2012Crew / Passenger Deaths

(overboard) On September 19, 2012, while the ship was in the Mediterranean (Adriatic Sea) and en-route to Venice Italy, an unidentified male crew went overboard. The accident occurred near Ancona, and between 4 and 5 am, when passengers reported a person falling into the sea. Sea conditions were rough, with winds exceeding 60 mph / 100 kph. A search and rescue operation was conducted by Croatia and Italy Coast Guard assets, but the body was never found.

14 April 2012Crew / Passenger Injuries and Overboards

(sexual) On April 14, 2012, a local resident was arrested in St Kitts (West Indies, Caribbean) and charged for sexually assaulting a female cruise ship passenger. The crime was committed while the young woman was on a catamaran tour, and on the boat. The incident occurred while the ship was docked in St Kitts (at Port Zante).

27 January 2012Crew / Passenger Injuries and Overboards

On January 27, 2012, 13 passengers were injured during a bus crash accident on an organized by Royal Caribbean shore excursion in St Thomas. A female passenger suffering hip fracture was hospitalized, the other passengers sustained minor injuries. The tour vehicle was a “safari bus” (open-air). The accident happened near Beacon Point on a steep road.

25 August 2011Other Incidents

On August 25, 2011, a total of 145 passengers missed the Royal Caribbean cruise (roundtrip itinerary from San Juan Puerto Rico). The ship left the homeport early to avoid bad weather (caused by Hurricane Irene). Departure was scheduled for 8:30 pm, but the vessel was forced by port authorities to leave 3 hours early.

Of all passengers left behind, 15 had airfare purchased through RCI and were compensated with 2 hotel stays, then flown to Aruba to catch up with the ship. The other passengers were not compensated and left on their own.

29 October 2010Drug Smuggling

On October 29, 2010, while the ship was docked in homeport San Juan Puerto Rico, US Customs officers (CBP) seized drugs onboard (cocaine and heroin) in 2 separate incidents. CBP personnel was conducting random cabin inspections using sniffer dogs. First, they discovered 3 brick-sized cocaine packages located in a passenger stateroom between the beds.

In the second incident, a luggage inspection exposed a large number of shoes, inside which the officers found heroin wrapped in duct tape. The estimated worth of the drugs was USD 324,000 (heroin) and USD 84,000 (cocaine). Four passengers were arrested and charged with drug trafficking.

May 2009Cruise Illness / Norovirus Outbreaks

On May 9, 2009, the ship was on a 14-night Panama Canal repositioning cruise to Alaska from Florida, While in Icy Strait and en-route to Sitka AK, a female crew (working as dining room waitress) was tested H1N1 positive (infected by swine flu virus /influenza). Two other crew were reported with swine flu symptoms a week ago.

19 August 2008Crew / Passenger Injuries and Overboards

(sexual) On August 19, 2008, a female crew was sexually assaulted in her cabin by a 30-year-old male crew (of Turkish origin). The man was arrested in Juneau AK after she complained to the local police.

November 2006Cruise Illness / Norovirus Outbreaks

October-November 2006, CDC reported on voyage Oct 29 to Nov 11, a Norovirus outbreak (gastrointestinal illness) infected 68 passengers (out of 2023, or 3,4%) and 9 crew (out of 854, or 1,1%). All sick suffered from Norovirus symptoms (vomiting, diarrhoea) and were quarantined to their cabins. On the next voyage (Nov 18 to 25), another Norovirus outbreak affected a total of 101 passengers (out of 2241, or 4,5%) and 3 crew (out of 848, or 0,4%).

27 August 2006Propulsion / Power Loss

On August 27, 2006, upon embarkation passengers were informed that the vessel will be operating at reduced cruising speed due to a propulsion problem (malfunction of one of the Azipods). Ports of call were not dropped, but arrival/departure port times were altered.

23 January 2004Ship Listing

On January 23, 2004, the ship sharply turned causing 13,5 degree listing for 20 sec. The incident was caused by a human error (miscommunication between crew). As a result of the listing, the indoor pool overflew and flooded a stairway. A total of 24 passengers and 4 crew sustained minor injuries.

You can add more details on reported here accident or submit new / your own Serenade Of The Seas ship incident ('Cruise Minus' report) via CruiseMapper's contact form.

If you want the busy, active Royal Caribbean experience but prefer a classic-style ship over the city-at-sea Oasis-, Freedom-, and Voyager-class experience, the 90,090-ton, 2,100-guest Serenade of the Seas or one of her three twin sisters might be the vessels for you.

Launched one per year between 2001 and 2004, they’re Royal Caribbean’s most elegantly traditional ships, with classic nautical lines and handsome, nearly traditional interiors.

Public Rooms on Serenade of the Seas

One of the most noticeable things about these ships’ design is the amount of glass used in their public rooms, which helps bring the outside in when sailing scenic destinations like Alaska and the Norwegian Fjords. The ship’s atrium, for instance, has a five-story wall of glass on the port side, and rooms like the Viking Crown Lounge, Singapore Sling’s piano bar, the Sky Bar, Champagne Bar, and Windjammer Café all offer huge views.

In the stern on Deck 6, a cluster of five intimate, interconnected lounges is one of the most classically designed spaces Royal Caribbean has ever created, giving a real old-world vibe with their Oriental-style rugs, parquet flooring, and woody wall paneling. The romantic Congo Bar piano bar stretches across nearly the entire stern, offering views through floor-to-ceiling windows. Next door, the colonial-style Game Reserve offers some of the only pool tables at sea, kept level through gyroscopes that counteract the ship’s motion.

Other public rooms include the lovely main theater; the large Casino Royale; a baseball-themed sports bar with interactive bartop games; the nautically themed Schooner Bar; a specialty-coffee bar; and the Viking Crown Lounge, perched way up on Deck 13 and offering both quiet lounging space and a disco with a rotating bar.

For kids, the Adventure Ocean center on Deck 12 includes a large, multi-area playroom, a video arcade, a separate teen disco, and a pool with water slide.

Outdoors, Serenade offers a large and often busy main pool area; a covered, Asian-themed, adults-only Solarium; and a Sports Deck featuring a rock-climbing wall attached to the ship’s funnel, a basketball and volleyball court, a 9-hole miniature-golf course, a golf simulator, and a jogging track. The spa and fitness center, a two-story space on Decks 11 and 12, offers a huge aerobics floor, dozens of exercise machines, more than a dozen individual treatment rooms, and a Thermal Suite steamroom with heated tiled loungers and showers that simulate tropical rain and fog.

Dining on Serenade of the Seas

At dinnertime, guests can choose between several elegant options. The two-story Reflections Dining Room is a classic, glamorous cruise ship experience, decorated with silk-draped columns, a dramatic split staircase, and evocative artwork. The intimate, 90-seat Chops Grille is a classic steakhouse, decorated in dark woods and rich upholsteries, and offering lovely sea views. Just next door, the upscale, 130-seat Portofino serves Italian cuisine.

A number of outlets scattered around the ship also offer quick, casual meals and snacks, including the Windjammer Cafe buffet restaurant and a pizzeria in the Solarium.

Staterooms on Serenade of the Seas

Staterooms on board are pleasantly styled and fairly spacious. All offer small sitting areas, roomy closets, vanities with pullout trays for laptops, interactive TVs, minibars, and smallish bathrooms. More than half the cabins on board have private verandas. Most suites are located on Deck 10, and range from the 294-square-foot Junior Suite to the 951-square-foot Royal Suite, with its separate bedroom and living room, whirlpool bath, baby grand piano, and 283-square-foot veranda.

The Avid Cruiser’s ‘All Too Brief’ Visit on Serenade of the Seas

Anyone who cruises on Royal Caribbean International’s new Serenade of the Seas will have a better experience than I did. It’s not that my experience was marred in any way. It was just too short.

That’s the trouble with cruise ship inaugurals, where hordes of travel agents and a clutch of journalists are invited to spend a couple of nights on cruises to nowhere. That’s right, the ship doesn’t actually go anywhere, or at least to any place that you could write home about. In the case of Serenade of the Seas, we rolled our luggage onto the ship and left the New York skyline in our wake to float around somewhere off the coast. Nights, I could see lights twinkling on the distant shore, and I could even get a faint cell phone signal. We were emulating a cruise without actually being on one.

But there are plusses to the inaugural cruise that you just don’t get on a regular cruise. For one, you meet the people who designed the ship, and through them, you see things that you might not have noticed on your own. Also, the ship’s captain is there, as are the top brass from the cruise line. You see the ship through their eyes. It’s like having a group of locals show you around their town.

It’s in the Art

Our local was Joan Blackman, who escorted reporters on a two-hour ship tour. Curator for LCA Corporate Art Ltd., Joan was responsible for coordinating Serenade of the Seas’ $5.3 million art collection, which is the primary difference that distinguishes the 2,110-passenger ship from its nearly identical sister ships, Radiance of the Seas and Brilliance of the Seas.

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Joan told us that 128 artists from 30 countries were commissioned to produce 3,336 pieces of art for Serenade of the Seas. One of the more striking works resides in the two-story main dining room, Reflections. Commissioned to California artist Frank Troia, “Gala Suite” features a soft scene of couples dancing beneath Chinese lanterns. It is the largest canvas on any Royal Caribbean ship, measuring 15 feet tall by 12 feet wide. The painting’s immensity and its sensual colors, striking reds and blues with lots of yellow tones, form a beautiful central focal point for this grand restaurant. The painting also contrasts well with the series of burgundy and gold cloth columns that span floor to ceiling across the two decks of Reflections.

Stairwells and landings throughout feature artwork in all sorts of media of flowers and portraits, including some by Andy Warhol. At some turns, art becomes whimsical. I exited the elevator on Deck 13 to colorful sculptured cows and a pile of cow dung that elicited a giggle from everyone who saw it. Other touches of whimsy include delightful oversized people sculptures: one of a plump blue man about to plunge into the pool, and another of a gigantic green woman and a small dog. The elephantine figures made me feel as though I were living in a cartoon.

Feels Like a Yacht

Serenade of the Seas is third in a series of four Radiance-class vessels (number four, Jewel of the Seas, debuts in May). This series of ship features nearly three acres of exterior glass. That’s more than a convenient factoid for marketing. The ubiquity of glass practically guarantees that you won’t miss a moment of the splendor and awe of the outdoors — even when you’re indoors. Passengers can even vertically traverse the decks without averting their gaze from the passing scenery, thanks to exterior glass elevators.

Because architects are able to improve on their designs in subsequent ships in a series, Serenade of the Seas marks an architectural apex. For example, Radiance of the Seas, introduced in 2001 as the first ship in the series, launched with a bookstore/coffee shop, called Books, Books, Books. Books weren’t selling that well, but coffee was, so designers decided to locate the newest coffee shop in the Centrum, which is more of a central congregation point.

While such minor tinkering distinguishes Serenade of the Seas from its sisters, it distinguishes itself from other ships in more pronounced ways. For starters, it has the feel of a yacht, not that of a megaship or an oceangoing resort. Nowhere is that feeling more apparent than the Schooner Bar, a popular watering hole on Deck 6 (public rooms are concentrated on decks 5 and 6). Trimmed in wood and sailcloth, the nautical-themed Schooner Bar features leather chairs and sofas, nautical riggings, and glass-encased ship replicas. For me, the handsome Schooner Bar ranks among the most beautiful public rooms at sea.

In late afternoon and in the evening, the Schooner Bar becomes the focal point of the ship — a good place for pre- and/or post-prandial cocktails. I liked the fact that both reservations-required dining venues — Portofino, an Italian-themed restaurant; and Chops Grille, an upscale steakhouse — were within striking distance of my bar stool. These cozy dining nooks, with entrances flanking either end of the Schooner Bar, have a $20 per person cover charge.

Action Packed

Royal Caribbean touts, among other features, its signature rock-climbing wall, which has become an icon of the line’s latest advertising boost. The idea behind the campaign, encapsulated in the slogan “Get Out There,” is to portray cruising as providing activities that are anything but inactive. Thus, on Serenade of the Seas, active lifestyle cruisers will find plenty to keep their hearts pumping — including basketball courts, a jogging track, the ShipShape Spa and Fitness Center, as well as active excursions ashore.

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One of the great achievements of the Radiance-class vessels is that they combine yacht-like ambience with big-ship amenities in a way that does not seem forced or contrived. You feel like you’re on a small ship, but with all the conveniences of a large vessel.

You can see all of this firsthand, of course, by booking yourself on board. But if you do, don’t settle for anything under a week. I know from experience that any less just won’t do.

SIDEBAR STORY: The Swedish Nightingale

Serenade of the Seas’ $5.3 million art collection includes one piece that was supposed to be on Radiance of the Seas. Situated in the Schooner Bar, the piece is a striking life-size white and gold sculpture of a woman in a flowing gown — a figurehead from an old sailing ship.

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The story goes that while collecting art for Radiance of the Seas several years ago, one of the architects revealed that his neighbor had an old figurehead under a pile of hay in his barn in Sweden. The figurehead, salvaged from a 19th-century schooner named the Nightingale, was carved in the likeness of Swedish opera singer Jenny Lind, known as the Swedish Nightingale. When the schooner sank off the coast of Norway, divers salvaged the figurehead, and for years it was used as a scarecrow on a Swedish farm.

After the story was made known, the piece appraised for close to $500,000, more than Royal Caribbean’s budget would allow to purchase the piece, so the line paid $75,000 to create a copy. Once done, the sculpture needed weathering for three years — too late to be included in Radiance of the Seas’ art collection, but just in time for Serenade of the Seas. What an appropriate ending for the Swedish Nightingale — to end up on a ship called Serenade.

Royal Caribbean Cruise Reviews

To read a review of a particular ship, click the link under 'Read the Review.' If applicable, our Live Voyage Reports offer a day-by-day overview of an actual cruise onboard. In some cases, there may be more than one report, to be sure to see if your favorite destination is represented.
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